KVB-Bereitschaftspraxis München Elisenhof

Everyone working, from the receptionists to the doctor, seemed very kind and considerate, so I hate to leave this review. However, ultimately I needed help and this wasted 2 hours of my time during my workday for absolutely nothing.

The experience was horrible overall: a huge unorganized line of people trying to squeeze into the elevator when the clinic opens. Doesn't matter if you get there 40 minutes early, everyone will try to cut in front of you to be the first. After that, the receptionists don't tell the patients where to wait for their appointment. To end with the best experience, if the doctor happens to be a bit on the old side, looking like they might go shopping for a coffin any day now, you can be humiliated if you don't speak German, or even better, be humiliated if you have an accent or don't speak on C1 level or above. Be mocked for seeking help, for trying to explain what is the problem with you. Every single word coming out of your mouth will be the little spark of joy the doctor will have in her day, by humiliating you.

Just the culture from the old decrepit doctors in Bavaria, I guess.

I was there couple of times during holiday times&emergency situations.I always had good consultation.They are doing their best.Especially the child doctors are amazing.

Very very happy that this place exists, and for German healthcare. Very friendly and efficient. Changing docs so chanhing experience but everyone tries to help. Also good for kids!!!

I couldn't have asked for more. I went there with sudden hearing loss and pain in the ear. Both the person at reception and the doctor were super professional and helpful. I am very grateful.

I have been here a few times now and the staff are friendly and practical, they will tell you to return at a certain time and also inform you about how many people are waiting before you. So I didn't have to wait long at all. The dermatologist spoke excellent English and treated the issue straight away.

I had a clogged ear. The lady at the reception gave me a good guidance how long I would wait and when to be back for my appointment. The doctor was very professional, gentle and worked very quickly and carefully.

New parents here, visited with our only 10 day old daughter. Reception was friendly despite a Friday evening & long queue, the waiting time was much better than expected, the doctor extremely attentive and especially emphatic towards us parents. 5 full stars, completely deserved and more. Thank you!

ridiculous , we have European Card and they didnt accepted (because they don’t have the machine that other Hospitals have ) . They also told us to Pay and then our insurance will give us back the Money , Thing that will Never Happen . Dont Go there for sure .

I brought someone to this clinic with severe symptoms after being diagnosed the day before with a kidney infection. The doctor did a couple of tests and said it was just muscle pain. The next day she was hospitalized. She spent another day in pain without the care she needed. Really disappointed with how this was handled.

We had a very pleasent experience at this clinic, everybody was friendly and kind. The nurse at the reception told us that we have to wait 1 hour and that we could either wait at the clinic or go outside. We chose to go out and get some food, after we returned we were called in to see the doctor within 10mins. The doctor was also very kind and caring.

Dr. Heidemarie Schmutterer is great! Very kind and professional doctor. Highly recommended!

일단 간호사들 멍청하고 불친절합니다. 덕분에 개고생하고 몸이 더 아파졌어요. It was terrible. Nurse has very bad attitude and rude, also they don't tell me exact location of the pharmacy. Look at the picture. You never can find pink-point from green one. Because it is not there. I had to walk 20min more to get the pharmacy!! I was sick and walk, so I'm getting worse.

CASH ONLY urgent care. Be aware, they only take cash and you must pay directly to the physician. Additionally, if you are coming from an English speaking country, the doctor does not speak any English. I went in and used a translator hoping to get a diagnosis and recommendation and all he wanted to know was what I wanted him to write for a prescription. No recommendations or anything. In the end, I requested enough antibiotics to get through the rest of the trip until I speak to my primary back home . The hotel I was staying recommended this place and said they took card (they do not) and will not service you or write a prescription until you physically present cash payment.

Great reception- lots of personell available who attend to you and send you to the waiting room

Super quick- probably the fastest I’ve seen a doctor, we had 3 kids before us, and we waited maybe 15-20 mins until it was our turn. Over heard the other patients also say that their experience earlier was fast.

Thorough doctor- he asked for all the details and ran a blood test whose results were given in 5 mins. Also he was very cheerful, and friendly as was his assistant

Overall, probably the best emergency doctor we have ever been to!!

It’s great you can come here on Sundays, BUT, the kids doctor told us a wrong diagnosis. She said my daughter has an angina, while in fact it was a roseola. How could you be wrong about it if the child has red spots on the body? Also, the doctor was concentrating my attention on the fact that I still breastfeed my almost 2 year old daughter. While the health organization suggest breastfeeding until 2 years old, the doctor that we visited on Sunday told me it’s an old information and the child should be breastfeed only the first 8 months. Thank God I know what the health organization suggests and didn’t listen to the doctor. However, I’m afraid there will be moms that will listen to this doctor and will stop breastfeeding when they shouldn’t in fact.

People from reception were very nice! The doctor that was in the 2nd cabin was very rude because I couldn't speak German with him. Very basic attitude and zero empathy with patients that unfortunately need to use the language they feel more comfortable with to explain a health issue. I hope this change in the future but unfortunately they're pretty much the only ones available in Munich for these cases.

I went there for an emergency. The ladies at the reception were very kind and nice but the doctor was a disaster. When I told him that I don’t speak German he spent 10 min judging me, saying in Deutschland we speak Deutsch, asking me how long I’ve been in Germany, to end up switching to English and saying he didn’t born in Germany but in Georgia. I’m learning the language but I can’t explain my symptoms in German (my third language). Dr Basil Bustami was mean, rude and disrespectful. I was in pain and he only judged and criticized me.

Friendly staff and efficient work manner. I could go for a walk and immediately went into the appointment on a long weekend, which means many patients. Thank you!

As a tourist in Munich I wasn’t quite sure how to access Dr. evaluation for a UTI symptoms but a kind person at an Apotheke near our hotel directed me to this emergency clinic which happened to be in walking distance. I am so amazed at the ease in which the process went from check in with a kind individual at reception area to seeing a Dr. and getting a prescription for antibiotics. I paid 49.00 euros in cash to the Dr. and was then on my way to a nearby Apotheke to fill the script. Thank you to each kind person who worked with me despite our language difference. Dr. May Leveringhaus and her assistant receive my thanks for a very good experience.

Never met such an unfriendly gynecologist. She's incompetent and her behavior towards patients is disgraceful. I saw a lot of reviews talking about how awful she is and I can confirm that. If you hate people this much, then why be a doctor in the first place? If you're looking for gynos who are knowledgeable and want to help their patients, then please go somewhere else.

You need to make sure you don’t find yourself outside of their opening hours, but the service was friendly and efficient. I waited about an hour to be seen. During Oktoberfest time in Munich, that’s something a clinic can be proud of.

For the past year, my husband has been struggling with neck pain and dizziness. On Thursday night, it was particularly bad, he felt like he was going to pass out and his temperature dropped to 34,1 so was shaking uncontrollably. This lasted two hours so we called 116 117 and were directed to this emergency clinic. He was tested and everything came back normal so the doctor assumed it was an anxiety attack and sent him home with some medication for anxiety. When this happened again on Saturday, we came back to this clinic and were greeted by the same nurse who made fun of my husband for being dramatic and telling him he should be home with some soup. The doctor was worse and did not take him seriously either despite his temperature being so low. One week and an MRI later, my husband has finally been diagnosed by an actual professional. He has a misaligned spine that was putting pressure on the nerves and causing the range of symptoms he was experiencing. I understand that the clinic did not have the equipment to diagnose this, but some compassion would have been appreciated in this extremely stressful situation. He was taken for a fool and made to feel like he was crazy. I would not recommend going here and to be honest would never set foot in this place again.

It’s very good that a place like this exists in Munich. As an foreigner, it can be challenging to navigate the German healthcare system but this place was very straightforward.

The receptionist spoke good English and the doctor tried her best. I got there at 8 am on a Sunday and waited maximum 10 minutes.

I had to visit this place on a Sunday morning with my 1.5 yrs old daughter. As an expat, I was new to the city and had started learning Deutsch. It was very basic and just about manageable at the time of this visit. Honestly, I was apprehensive after reading few reviews about some negative experiences from foreigners, but incidentally, I had a very good and positive experience throughout. At the reception, the lady was very polite, friendly, helpful and appreciated my effort to speak in German and encouraged me. I didn't have to wait more than 2 mins at the reception. When my German failed after a certain point she was understanding and happily continued further in English equally fluently. It was a busy day - I had visited without an appointment, and my daughter could wait for a while before she could be attended to, I was informed about a waiting time of 20 mins and right after that I was referred to the concerned Dr. The doctor also spoke good English and carefully listened to the concern and investigated thoroughly. He was also very polite, professional and friendly. The nurses who further treated my daughter were very friendly too. They took care of my daughter with utmost patience, care and offered candies too :)

We were out of the clinic in total of 1 hour or so. Overall, highly satisfied with not only the quality of diagnosis and treatment, but also with the human-touch, warmth, friendliness and professionalism from each and everyone we had interacted with.

My family and I were visiting Munich, and as foreign tourIsts it was difficult to find an open medical facility during the holiday period between Christmas and New Years. Luckily we were directed here from some helpful locals.

We arrived around 9pm and our first obstacle was navigating the strange entrance with the elevators and locked door. After a bit of confusion we made it to the clinic and found the receptionists to be friendly and helpful.

The reason for our visit was my mother suffering from a terrible cough, which was later diagnosed as bronchitis from the doctor. My mother was very weak and ill at this time, but we were not allowed to accompany her in the waiting area even though we all had the required face masks. Which I can understand…but I don’t understand the doctor coldly sending her out into the night to find an ATM to get cash.

She was sick with bronchitis and a foreigner in an unfamiliar city. Why not communicate with her family (3 healthy and capable adults) who are waiting downstairs in the area before the elevators (because we were turned away at the reception and told to wait there)?

Let us know that cash is required! We would happily go find an ATM rather than have my sick mother sent out through the backdoor to find an ATM on her own in the night.

Anyway - we got the cash, paid the doc, and she was correctly diagnosed and given the right medicine. For that we are thankful. If there was better communication and concern for the patient I would give 5 stars.

Went here suspecting I had tonsillitis, waited in line for 20 minutes, got correctly diagnosed within a minute and was on my way five minutes later after getting the prescription. It did turn out that the prescribed medicine is no longer available, so went here a second time and got similarly great service. I spoke German but the doctor noticed my accent and repeated the treatment plan in English.

The waiting times were short and the place is run quite efficiently. However, I am not satisfied at all with the doctor: I went there with sore throat, congestion and total hearing loss in one ear. The doctor didn’t even look at my throat, only looked at the ear and assured me there is no infection. She only prescribed some oral drops to help with the inflammation. The diagnosis was entirely wrong: not only there was an infection, which affected also my other ear leading to hearing loss for several weeks, but also the infection affected by eyes. Moreover, the drops I was prescribed were homeopathic. I only realized after I had already purchased them. I find it unacceptable that homeopathic medicine is prescribed without discussion with the patient and for me it was a complete waste of money.

Landed in Munich today…with a UTI, yay! I needed to see a doc to get antibiotics fast so I can enjoy the rest of my vacation, so I went to Bereitschaftspraxis Elisenhof. I was registered quickly, saw a doc maybe 15 mins later, and was picking up my prescription another 15 mins after that. I truly appreciated the courteous and quick service I received and am grateful I will soon have relief!

After waiting for 30 mins with 103 degree fever when I was called into the chamber, I asked if I could lie down coz I was seriously dizzy and this german lady looks at my face amd says no, there is no need to lie down.The junior dr who was also in the room was pretty shocked but didn't say anything. Is this how Dr's behave, no humanity no shame.

Went here today with ear pain. Was met with very nice and friendly nursing staff, who were very patient with my very limited level of German. Was sent to a waiting area which I sat for 5 mins. Was seen by Herr Dr Bertermann. He was very nice and friendly, he could speak fluent English! all in all would recommend, the service was very quick and everyone I encountered was lovely!

As a foreigner who speaks poor German, I have always been terrified to go to the doctors here in Germany. I was here on Saturday night due to accute pain in the ear. Waited for less than 10 minutes. The doctor speaks fluent English and is really friendly. She took good care of me and the pain was immediately reduced. It was simply one of my best experiences with doctors here in Germany.

Incompetent doctor. I am pregnant and have been very sick for almost a week. Since it was Friday afternoon, I called 116117 because my symptoms were getting quite worse. I got sent immediately a doctor home who told me to go as soon as possible to Elisenhof to get a blood test, for what he gave me a prescription to give there to the doctor. I arrive at Elisenhof and at the reception the lady tells me that there is a long waiting line and that being pregnant is not a disease, therefore there is no priority... (I guess this is this hospital's policy, which I will compare later with Rechts der Isar, where I went afterwards). After waiting over 2 hours in a horrible state, finally the doctor calls my name. Because of my health state, I couldn't move fast enough for her so she repeated my name louder in a rude tone, even though she saw that I was already standing up. I go in, I start to tell her everything and give her the prescription for the blood test. She says without even checking anything, actually without even looking at me, that I don't need any blood test and that she doesn't care that the other doctor found important to get one done. I ask her please to check it since I'm pregnant and she just started being the most rude, person in the world. So I left, after waiting for over 2 hours in a horrible state, she only wanted to take my blood pressure... Congratulations to this doctor and her decisions... I go straight away to Rechts der Isar (wish I would've gone there in the first instance). There was also long waiting time, but a doctor seeing that I was pregnant came straight away to me to ask why was I there and how I was feeling. She took me right away, I told her my experience at Elisenhof, and sent me to the Frauenklinik where she said they would take care of me. There they did urine and blood tests, which they said it was very important to know if there is anything wrong, and they put me on a drip to get some fluids and glucose in my blood. Blood results didn't come out so good, thank god that I went to Rechts der Isar where they are taking care of me (and the baby).

We went today because our baby son was coughing non stop for almost 24 hrs. The doctor was dedicated entirely to him and gave him cortisone and a note to take him immediately to the hospital in case he got worse. We are thankful for the dedication and for saving our son from a potential critical problem.

In English as I’m not a German. Yet. This is based on 3-4 visits in the last year.

Yes, it gets crowded and sometimes the triage personnel can be a bit without patience, especially on late afternoons or evenings.

But when your little one is crying from Friday afternoon (no more kinderartz available) or have ear pains that make one behave like a zombie, these guys are there. “We need to go to emergency - Elisenhof”. You have someone taking care of you.

Yes, you have to wait. Yes, a lot of people are there, yes you need (just like I have to) speak at least an understandable German. Google it, do something, prepare the sentence to describe what’s wrong. But the line is moving fast and you get treated.

Think of your country and its health system, is there anything similar?

Thank you, Nurses and Doctors from Elisenhof.

We were scared of all the bad reviews but had a very nice experience taking our child to the Kinderarzt. They were very kind, found what was bothering him and we were lucky and didn't have to wait long. Thank you

I have never seen such a rude person in my whole life. The lady that makes appointments in the table is such an unfriendly person and acts like it is our fault that something bad happened to us??? This lady has blonde hair and black glasses on, and the way she looks at you shows that she hates her job and everyone that comes here so you could tell and stay away from her (the one that has problem with her leg). Please when you go there try not to contact with her and wait for another lady to take your appointment. Actually most of them have almost the same attitude like her but at least a bit better

I am extremely thankful for the service of Bereitschaftspraxis in Munich and Elisenhof has core doctors when in need. We have been there many times, especially with our little one. Doctors and nurses there work under enormous pressure and I admire their work ethics. Yes, it is hectic and waiting times are long but imagine this service was not offered at all? It is rather helpful to write this sort of letters to the right source (authorities) so this service can be kept and not reduced.

I recommend this place. I went for ear pain yesterday. I went around 9 pm, before me, there were 3 patients . The doctor is experienced, and in a moment of time, he knew where the problem was, and he put all his efforts to help me.

Earlier to this, I also went for 10 year old son for cold and cough. Waiting time was less, and the pediatrician was also very good . He did what was necessary.

Very friendly staff, the doctor and nurse spoke a very good English, I had to wait only 5 minute (in total). I went here on a Saturday afternoon with my 6 year old, when I've entered the queue at the reception was 20m long.. I said "Ohh god, I need to stand 20 minutes at the reception, how long will it be at the pediatrician???" But out of the blue came 2 more nurses to help people at the reception queue and in 2 minutes I was waiting at the pediatrician office. 3 minutes later I was talking to the doctor, both him and the nurse spoke a crystal clear English. Problem solved and I was on my way home in less then 20 min!

The incompetent doctor, Aikaterini Nikomai, failed to check my blood pressure and fever even though I asked her two times. These are basics of medical diagnosis. Instead she just handed in a prescription for antibiotics. Had 40 degrees of fever and got immediately admitted to the hospital’s emergency room and stayed for a few nights there. Simply avoid and go directly to hospital in serious cases.

I tried to take my son to Schwabing Kinderklinik, and they were so terribly rude and refused to speak a word of English to me, and turned my crying son and I away and said to go to this Elisenhof praxis instead. Besides the long (hour+) wait to see a doctor, all of the employees were incredibly friendly and gracious enough to speak English since I am still learning German. The ear, nose and throat doctor was very good and prescribed antibiotics right away for my son's double ear infection. I would 100% recommend coming to this clinic instead of Schwabing if you have a child that needs antibiotics or other urgent care.

I had a bad paritonsillitis and the HNO doctor there spot it in zero time as I opened my mouth. That happens when someone is an expert. I got medicaments and I started to feel better the same day. I’m actually impressed how easy it was to meet a doctor there who could help me.

These 3 stars are just for the doctors. The other staff like receptionists and other are completely arrogant.

When do children get really sick? Exactly, at the weekend. That was also the case with #Bigfoot. In Munich, you then go to an on-call practice like the one at Elisenhof near the main station or Stachus, or to the on-call practice at Schwabing Hospital.

In the case of #Bigfoot, he had a severe earache, which is why we called the nationwide number 116117. We asked for an ear, nose and throat specialist, because we thought he had the best expertise.

We were told that an ear, nose and throat specialist was on duty at the Elisenhof until 10 pm, and that only a general practitioner was on duty at the Schwabing on-call practice.

So off to the Elisenhof. By car. There is a multi-storey car park in the Elisenhof (3.50€ per hour). But from there there was no sign leading to the on-call practice, so we came out on the opposite side.

So we went around the building and up to the first floor in a lift that was being repaired, rang the bell and went to reception.

There, a friendly but stressed lady told us that only one general practitioner was on duty and the ear, nose and throat doctor was not in today. Another specialist was also missing.

After a short consultation with the doctor, she advised us to come by that same evening at 8:30 pm, when #Bigfoot would be examined.

It was still over 2 hours until then. We decided to go directly to the hospital Rechts der Isar, as it has an ear, nose and throat department. In front of the emergency room, we were sent directly to the ward, where a doctor examined #Bigfoot after a short wait and we could go home again.

Of course, we know that there are many female patients. But if you ask beforehand and come for that, it's annoying. Add to that the poor signposting and a lift under construction plus long waiting times to get an antibiotic afterwards, for which you also have to go through the entire city from pharmacy to pharmacy in the hope of getting hold of one... no, I'd rather go to the hospital, where we were well looked after.

I visited an orthopedist today an hour ago, and he just YELLED at me! I didn't understand there was an X-Ray room because a moment ago, he pushed my leg (it was broken), and it was super painful. I was paralyzed by the pain for the first minute, but he started yelling about why I did not understand English or German. Because when something hurts so much, nobody understands anything for the first time. I don't know his name (Arzt-Nr. 937068310), but I have never seen such an aggressive doctor. After the x-ray, he spoke only German (I speak German, but much worse than English). Avoid this place and wait for working hours if it's possible.

Personally, I don't understand the 1 star ratings by some of the other reviewers. I had to go to the place since our baby son was having some bad stomach flu.

Yes, it has the feel of an emergency room - barren appearance, white light, and I guess sometimes long wait times. But staff genuinely tries to help and comfort the many incoming patients. As such, I can well imagine that at times they appear as not so accepting to walk-ins without apparent emergency reason. I also did not test their English-language capabilities.

For my son, going there was a big help. We probably had to wait 30 minutes, but the actual doctor visit was short and helpful. Thanks a ton.